We are the longest established DCC Specialist providers in the UK and have always offered our advice for free.
We cannot claim to know everything about DCC, it is doubtful that anybody can, but between us we can help in most things and point you in the right direction.
If seeking help please remember these points:
- Our phone line is constantly busy from ten 'til five so if you cannot get through email us any questions at firstname.lastname@example.org and we'll get back to you as soon as we can.
- We cannot see what you are doing so there are some diagnostic questions that are very difficult to answer.
- If you want advice on wiring your layout please send us a track plan first.
- If you are seeking help because of problems with DCC equipment that you did not purchase from us you are advised to contact your original supplier in the first instance. Only they can supply warranty support for the products they sell and they are obliged to do all they can to help you.
Finally please note that we do not stock North American or Continental locos and very rarely see any. We can give generic advice but loco specific questions on individual models we've never seen are not easy to answer. If you have the model there do please open it up and have a look inside especialy when asking about speaker recommendations.