Privacy Policy

Here at Digitrains Ltd we understand the importance of security when it comes to personal data.

In this policy we refer to Digitrains as “we” and this means we are referring to

Digitrains Ltd
15 Clifton Street
Lincoln
LN5 8LQ
01522 527731
Enquiries @digitrains.co.uk

This policy lets you know what data we collect, how we collect that data, why we collect it, what we do with it and how we keep it safe. 

What data we collect

We collect details from you such as name, address, telephone number and email address. We also collect your card details if you are making a purchase from us. 

How we collect the data

We collect data when you fill in our online order form with your name, address, contact details such as phone number and email and your card details.

When purchasing by telephone we fill in an order form for you and we also collect your payment details.

We also collect any data that you send us by letter or by email. 

Why we collect the data

We collect data in order to send you the products or services you have requested, whether online, by telephone, letter or email. 

What we do with any data we collect

Details such as name, address and contact details are kept on our customer database on our server.

We keep the data so that any future ordering is more efficient and easy for you.

We never keep any card details.

If you have paid online the card details are passed on to be processed by the secure payment service providers (SagePay) that process your payments on our behalf. If you pay over the telephone, once we have processed your payment using our Worldpay card terminals, we destroy all card details.

We also pass on name and address details to postal services and couriers in order to allow them to deliver your goods. 

What we will not do with your data

We will not pass on your data to any third party for any use other than those already stated above. 

How we keep your data safe

Our server where we keep our customer database is password protected and the database itself is also password protected. Only staff who have reason to access customer details for the purposes of processing orders have permission to use the database

Should you have any queries about your rights relating to your information please contact

Nicole Fairlie-Smith
nicole@digitrains.co.uk
01522 527731

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.